If you are having trouble logging in, here are some helpful tips:

Have you registered for online access?
If you haven’t registered for Acclaim Online, you will not be able to login or use the ‘Forgot your password’ feature.
Trouble logging in on your desktop?
If you are having trouble logging in on your desktop or mobile device, try the following steps:
• Open an incognito or private browsing window and attempt to login again.
• If this works, clear your cookies and cache, then try logging in as usual.
• Try using a different internet browser to access Acclaim Online.
If issues persist, please contact our Client Services team on 1300 264 264 for further assistance.
Are you overseas or using an international number?
If you are travelling overseas and attempting to access your Acclaim Online account using your Australian mobile number, you may not receive your Multi-Factor Authentication (MFA) SMS code. Additionally, some countries have restrictions on how SMS messages are delivered from Australia. If your account is registered with an international mobile number, the MFA SMS may be blocked. For further assistance, please contact us at acclaimadmin@acclaimwealth.com.au.
For more information on how to register and login, we have prepared a Help Guide here.